In the competitive world of hospitality, the hotel cleaning It is not just another task on the to-do list; it is a fundamental pillar that supports reputation and success of any establishment.
To a large extent, the prosperity of a hotel depends on this, which is why, from The Corberana We have created a Hotel cleaning manual with disinfection and sanitization tips and tricks to directly impact customer well-being, reviews, and loyalty.
Disinfection and cleaning protocol for hotels
One of the basic expectations of any guest is that the hotel where they stay is clean and tidy , and of course, that it is comfortable, that is why it is key to carry out a meticulous and efficient cleaning to provide exceptional service and ensure that guests are happy, return and leave good reviews .
For this reason, the cleaning protocols in hotels They are essential to ensure guest satisfaction and the proper functioning of the establishment, so we will review each relevant aspect to take into account.
Cleaning service management and planning
The first step in planning hotel cleaning is know the characteristics of the establishment in depth : number and size of rooms, common areas, reception, dining room, exteriors, swimming pool, etc.
This includes knowing how long it takes to clean common areas and prepare rooms for anticipate the needs for personnel, products and cleaning supplies .
It is also important to establish a routine and a cleaning schedule that adjusts to guest check-in and check-out times, to create an efficient and seamless service flow, thus ensuring an optimal guest experience.
Cleaning equipment and products
Not all hotel cleaning products are equally effective, the same applies to equipment such as vacuum cleaners, mops, cleaning carts, polishers and others.
For a thorough cleaning it is essential to have professional equipment , such as high power vacuum cleaners to keep rooms and common areas free of dust, eliminating allergens and microparticles of dirt.
Count on cleaning carts equipped with specific compartments to ensure proper organization of chemicals, towels, garbage bags, etc. is also extremely practical, as it makes the work of employees easier.
And last but not least, for proper cleaning and disinfection of the accommodation it is essential to use cleaning products that use formulas that maximize their effectiveness, especially for the maintenance of high-traffic areas such as lobbies, restaurants and kitchens .
In this regard, we take this opportunity to point out that, in La Corberana we are suppliers of cleaning products for hotels . Our products are created using cutting-edge formulas to maximize efficiency, reduce environmental impact and comply with all technical and health specifications .
Effective communication between departments
The effective communication between different departments, Whether in a hotel, hostel or inn, it is key to the successful implementation of the protocols of cleaning and disinfection .
To ensure a flawless hosting experience, it is essential that all areas work in harmony and coordination, and to do so it is important to:
▪️Coordinate schedules. Each department has its own tasks and responsibilities. Effective communication involves coordinating cleaning schedules with the front desk and room service to avoid housekeeping staff entering a room just as a guest is checking in.
▪️ Train staff. All staff members, from housekeeping to front desk and maintenance staff, must be properly trained to understand what the standards of cleanliness and customer service are and to continually maintain them to ensure customer satisfaction.
▪️Have a communication system. Whether it’s walkie talkies or a mobile app, different departments need to be able to stay in touch to provide a quick response to cleaning needs and resolve any issues that arise.
When all staff members work together toward a common goal, it creates an environment where guests feel listened to, attended to and cared for , which in turn increases their satisfaction and predisposes them to leave good reviews.
Checklist for hotel cleaning verification
Maintaining a checklist for hotel cleaning tasks allows for effective monitoring of the service, ensuring that the different areas of the establishment meet the required hygiene and quality standards.
Cleaning rooms in hotels
Room cleaning is essential for guest comfort and satisfaction, so it is a good idea to follow the checklist to the letter.
- Rooms should be ventilated, regardless of the season, to ensure a fresh and healthy environment.
- It is necessary to remove personal items, forgotten or left behind, empty waste bins and collect rubbish.
- Used bed linen and towels should be removed without shaking, then placed in plastic bags intended for laundry, where they will be washed at high temperatures to ensure hygiene.
- To clean bathrooms, it is necessary to use specific products to remove limescale and disinfect all surfaces, including toilets, sinks, walls, tiles and doors.
- Amenities need to be replenished, i.e. bathroom supplies such as soaps, toilet paper, gels, toothpaste, toothbrushes, etc.
- Dust all furniture, TV screens and decorative objects, making sure everything is in its place.
- Freshly washed and ironed bed linen and towels should be placed in the room, ensuring that the bed looks perfectly made, with no folds or wrinkles in the sheets.
- And finally, you need to clean the floor first using a mop or vacuum cleaner to remove dust and dirt particles and then scrub or steam clean, depending on the type of floor.
Cleaning of common areas
Another critical part of effective hotel management is the cleaning of common areas , as it is essential to ensure a pleasant and safe environment for guests. Let's look at the critical points step by step
▪️ Reception and lobby
- Clean and disinfect the reception counter.
- Disinfect surfaces in waiting areas, including counters, sofas, chairs and tables.
- Review and replenish magazines, newspapers, or other available materials.
- Check that brochures and informational material are organized and in good condition.
- Vacuum or sweep the floor to remove dust and dirt.
▪️ Dining room and breakfast area
- Clean and disinfect tables and chairs.
- Check the arrangement of serving utensils, such as plates, cutlery and glasses.
- Clean and sanitize food and beverage stations, including coffee machines and dispensers.
▪️Corridors and circulation areas
- Sweep or vacuum the hallways leading to rooms and circulation areas.
- Clean the stair railings and handrails.
- Inspect and replace defective lighting.
- Clean and disinfect elevator buttons and surfaces.
▪️ Gym
- Disinfect exercise machines and training equipment.
- Clean surfaces in training areas, such as mirrors and benches.
- Check the operation of electronic equipment such as televisions or sound systems.
▪️ Swimming pool and recreation areas
- Clean and disinfect areas around the pool, including lounge chairs and tables.
- Check the status of safety and signage facilities.
- Maintain pool water in optimal cleanliness and pH conditions.
Regardless of whether the service is done by a hotel cleaning company or by permanent hotel staff, it is highly recommended to use a checklist to ensure the compliance with required hygiene standards .
Sustainable cleaning products contribute to environmental conservation
The challenges associated with the sustainability and respect for the environment are becoming increasingly important for customers. Taking a responsible stance in this regard is essential for minimize the negative impacts of the tourism sector on the natural environment , which is why it is advisable to use sustainable cleaning products for the hygiene and disinfection of hotels.
Harsh chemicals often used for deep cleaning can be replaced by more environmentally friendly alternatives , as they offer the same benefits in terms of efficacy and safety.
This has a positive impact on both the environmental conservation as in the perception of guests, as they are increasingly aware of the importance of sustainability.
When hotels use sustainable products, they demonstrate their commitment to protecting the planet. Most guests appreciate these initiatives and are more inclined to choose establishments that share their environmental values.
In addition, the use of sustainable cleaning products creates a healthier environment free of harsh chemicals , which improves the guest experience and contributes to customer loyalty.
At La Corberana we care about the future of our planet , which is why we create cutting-edge formulas to maximize efficiency and reduce environmental impact. We have a wide catalog of Professional cleaning products for hotels and we want to be your ally in this battle.