Refund policy

La Corberana Return Policy

1. General Conditions

• Return Period: You have 14 calendar days from the receipt of your order to request a return.
• Product Condition: Products must be in their original condition, unused, with all accessories, tags, and original packaging intact.

2. Return Process

• Return Request: To initiate a return, please contact our customer service team via email at lc@lacorberana.com or by calling +34 962 560 485, providing your order number and the reason for the return.
• Confirmation and Shipping: Once your return request is approved, you will receive detailed instructions on how to send the product back to our facilities. Return shipping costs will be covered by the customer, unless the product is defective or there was an error in the order.
• Product Packaging: Pack the product securely in its original packaging and include a copy of the delivery note.

3. Defective or Incorrect Products

• Reporting Issues: If you receive a defective product or an incorrect order, please contact us immediately at lc@lacorberana.com or by calling +34 962 560 485. 
• Replacement Shipment: Once the issue is verified, we will send you a replacement product at no additional cost and arrange for the return of the defective or incorrect item.

4. Refund

• Refund Timeframes: Once the returned item is received and verified, we will process the refund within 14 days. The refund will be issued using the same payment method used for the original purchase.
• Shipping Costs: Initial shipping costs will not be refunded, except in cases of defective products or order errors.

5. Exceptions

• Non-Returnable Products: Certain products cannot be returned if opened, due to hygiene, health, and safety reasons.
• Special Offers: Products purchased during special promotions or with discounts may have specific return conditions, which will be clearly stated in the offer terms.

6. Product Exchanges

• Exchange Request: If you wish to exchange a product for another, follow the same return request procedure and specify the desired product in your email or call.
• Product Availability: Exchanges are subject to availability of the requested item. If it is not available, you will be offered the option to receive a refund or choose another product.

7. Customer Service

• Contact: For any questions related to returns, you can contact our customer service team via email at lc@lacorberana.com or by calling +34 962 560 485 during business hours.

8. Return Policy Modifications

• Policy Changes: We reserve the right to modify this return policy at any time. Any changes will be communicated through our website.